jazzbuzz Privacy Policy

1 What Information Is Collected

jazzbuzz collects certain information at the time of account creation and at various stages of service use. The purpose of this collection is to ensure safe and proper service, process financial transactions, and comply with applicable laws in Bangladesh.

1.1 Identity Information

• Full name and date of birth
• National ID or passport number (for identity verification)
• Residential address
• Email address and mobile number

1.2 Financial Information

• Mobile number linked to bKash, Nagad, Rocket, or a bank account
• Deposit and withdrawal history
• Transaction reference numbers

1.3 Device and Usage Information

• IP address and device type
• Browser type and version
• Site access time and session information
• Information collected from cookies and similar tracking technologies

2 Purpose of Information Collection

The information jazzbuzz collects is used for specific and limited purposes. It is never sold or shared with third parties for commercial purposes.

• To complete account registration and identity verification
• To securely process financial transactions such as deposits and withdrawals
• To prevent fraud, money laundering, and unauthorized access
• Customer support — to provide assistance via live chat and email
• To deliver information about bonuses and promotional offers (subject to your consent)
• To improve site performance and the user experience
• To fulfill applicable legal obligations

3 Information Storage and Security

jazzbuzz uses industry-standard security technology for storing user information. All data is protected through SSL (Secure Socket Layer) encryption, which prevents unauthorized third-party access during data transfer.

3.1 Retention Period

Financial transaction and identity verification data may be retained for a defined period after account closure, as required by applicable law. Session and device information is kept for a comparatively shorter period.

3.2 Security Measures

• 256-bit SSL/TLS encryption is used for all data transfers
• Server access is restricted and monitored
• Passwords are stored as hashes — never in plain readable form
• Regular security audits are conducted

4 Sharing Information with Third Parties

jazzbuzz never sells users' personal information to advertisers or other commercial entities. However, limited information sharing may be necessary in certain situations.

4.1 Payment Processors

The necessary information is shared with the relevant payment gateway to complete transactions via bKash, Nagad, Rocket, or bank transfer. This sharing is limited solely to completing the transaction.

4.2 Legal Obligations

jazzbuzz may be legally required to provide information to authorities under applicable Bangladesh law or judicial order. In such cases, only the minimum amount of information required by law is provided.

4.3 Technology Service Providers

Limited data may be shared with specific technology service providers to ensure site performance. All such organizations operate under data privacy protection agreements.

5 Cookies and Tracking Technologies

Cookies are used on the jazzbuzz website and app. Cookies are small text files stored in your browser that help improve your experience using the site.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and security; these cannot be disabled.
• Functional Cookies: Used to remember your preferred language and settings.
• Analytical Cookies: Used to understand which parts of the site are used most — you can disable these.

5.2 Cookie Controls

You can delete cookies or stop accepting new cookies at any time from your browser settings. However, disabling essential cookies may limit some features of the site.

6 User Rights

Every user registered on the jazzbuzz platform has certain rights regarding their own information. Our support team can be contacted to exercise these rights.

• Right to Access: You can request to know what information is stored in your account.
• Right to Correction: If any information is incorrect, you have the option to request a correction.
• Right to Deletion: Under certain conditions, you may request that your information be deleted when closing your account, except for information that is legally required to be retained.
• Right to Object to Processing: You can request to opt out of marketing communications at any time.
• Right to Data Portability: Where applicable, you can request to receive your own information in a standard format.

In line with our Responsible Gaming policy, we ensure the same transparency when it comes to managing your information.

7 Protection of Minors' Information

jazzbuzz strictly does not allow anyone under the age of 21 to open an account. Age is confirmed during the identity verification process. If we become aware that a minor's information has been collected by mistake, that information is deleted immediately and the associated account is closed.

8 International Data Transfers

Some of the technology infrastructure used to provide jazzbuzz services may operate on servers located outside Bangladesh. For such transfers, appropriate contractual and technical safeguards are maintained to ensure data security and privacy. Standards consistent with locally applicable laws are followed to protect the information of users in Bangladesh.

9 Policy Changes and Updates

This privacy policy may be updated due to technology changes, legal requirements, or an expansion of services. When changes occur, a notice will be published on the site and the update date at the top of the policy will change. For significant changes, a separate notice may be sent to the registered email address.

Continued use of the site after an update will be taken as your acceptance of the revised policy. It is therefore recommended that you visit this page regularly.

10 Contact and Complaint Resolution

For any questions, requests, or complaints regarding the privacy policy, please contact the jazzbuzz customer support team. Our 24/7 live chat service is available in both Bengali and English. You can also reach us by email:

[email protected]

Answers to questions about privacy and security can also be found in our FAQ section. Email requests are generally responded to within 1 business day.